COVID-19 (novel coronavirus)

21 March 2020

Do not hesitate to seek advice or help for yourself or your loved-ones.

The coronavirus (COVID-19) is a respiratory illness that can spread from person to person. An outbreak of the virus COVID-19 was first detected in Wuhan City, Hubei Province, China in December 2019, and cases have now been found internationally, including New Zealand.

This is a rapidly evolving situation and the Ministry of Health website has updated information as it becomes available and Unite against COVID-19 website should be used for guidance and has everything you need to know about COVID-19.

For general questions and if you’re not sure who to contact for help, call the free government helpline on 0800 779 997 (8am–1am, 7 days a week).

You can call Healthline’s COVID-19 advice line at any time on 0800 358 5453.

If you have other potentially life threatening problems, go to your nearest emergency department or call 111. 

What is COVID-19?

COVID-19 is a new illness that can affect your lungs and airways.  It’s caused by a virus called coronavirus. There are simple steps you can take to protect you and your family/whānau.

Symptoms of COVID-19

The symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu. However, infections with mild symptoms such as cold-like symptoms or no symptoms are likely, but it’s not known how common this is.

How to protect yourself and others

  • Cough or sneeze into your elbow or cover your mouth and nose with tissues.
  • Put used tissues in the bin or a bag immediately.
  • Wash your hands with soap and water often.
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell and call Healthline on 0800 358 5453.

Important contacts

Call Healthline at any time on 0800 358 5453 if you need to speak to someone. Visit for more information.

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South Seas Healthcare

Physical address: 14 Fair Mall, Auckland 2023
Phone: 09 273 9017

Clinic opening hours

Monday – Friday: 8 am – 5 pm
Saturday: 8 am – 1 pm
Sunday: CLOSED
Public Holidays: CLOSED 

For After Hours Weekend and Holidays:

East Tamaki Healthcare, 160 Bairds Road, Otara
Phone: 09 274 3414

and East Care Health, 260 Botany Road, Botany      
Phone: 09 277 1516

Make an appointment

Easy booking is now available to all our registered patients, simply click the button below:

 *Easy booking is for non-urgent GP or Nurse Appointments, if you require an extended appointment or other services e.g. driver's medical please call our reception team. 

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