Medical Receptionist/ Navigating Pacific Wellness Administrator
Languages: English, Tongan
Lavinia Filiai is a Medical Receptionist at our clinic and provides administrative support for the Navigating Pacific Wellness Programme (NPW). She has over 20 years of experience working as a medical receptionist in New Zealand and Tonga. A normal day for Lavinia is filled with greeting patients and visitors, updating patient files, answering incoming calls and mail, booking patient appointments, filing patient charts (records) and enrolling new patients. Lavinia supports the NPW team by registering and entering new referrals and allocating them to navigators. Lavinia is fluent in both English and Tongan.